Affordable, Industry Leading Customer Support

100% of D-Tech customers are happy with our aftercare service

And 94% said our support is ‘Awesome’!

(based on customer data in the past 12 months)

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Affordable, Industry Leading Customer Support

D-Tech prides itself on delivering only the very best in customer support and aftercare. Since our inception in 2002, we have been dedicated to ensuring that every D-Tech customer has access to industry-leading support at competitive prices.

At D-Tech we design, develop, and manufacture our own products, so you can be fully confident that our team contains the technical expertise and knowledge to respond to any challenges in-house. Plus, because we manufacture our own products we have fast and easy access to a full range of replacement parts.

Remote Capabilities is Making your Support Faster

and Greener!

D-Tech’s exceptional remote support capabilities allow our aftercare team to provide faster access to expert support and deliver a quicker solution for our customers. Our latest self-service software, iNNOVATE, allows the D-Tech support team to remotely diagnose and solve arising issues, often before our customers have even noticed them. Solving customers problems remotely also allows us to reduce our impact on the environment.

We will always be there when you need us

Just because we’re always striving to enhance our remote support capabilities, that doesn’t mean we will leave you in the lurch. Whenever you need our support on-site, our expert team of friendly engineers will be right there with you as soon as possible to get you back up and running. Plus, because we manufacture our own products you won’t face a frustrating wait for replacement parts.

How can we help?

We understand how frustrating it can be trying to follow the progress of a support request.

Thanks to our online ticketing system, your days of chasing support updates are over. Every support request is allocated a ticket reference number, allowing you to track its status 24/7 – just log in and instantly see the whole picture.

We are still available to talk to whenever you need us – just call us on 01394 420077. Plus, our team will often give you a call once you have logged an online support ticket to ensure we have all the information we need to solve your issue as quickly as possible.

D-Tech always has you covered

All D-Tech products are fully backed up by returns, guarantees, and warranties. We will also provide you with full paperwork, documentation and training manuals including training manuals. We can also offer full on-site training, system health checks and even a fully managed software service.

Find out more about our managed service add-on

We can support your existing equipment

Thanks to our extensive technical knowledge and expertise, D-Tech can fully support systems and equipment from other suppliers.

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How are we doing?

Take part in the D-Tech customer satisfaction survey to let us know how we are performing! Your feedback helps us improve the service we deliver.

Customer Satisfaction Survey