I’m the Librarian for the LAMDA library and have been a customer of D-Tech for 3 years. We chose D-Tech International because its solution was competitive on price and I found the team to be very approachable and helpful. The service with both the set-up and the support in the years since has been excellent and response times are very fast.
Affordable, Industry Leading Customer Support
D-Tech prides itself on delivering only the very best in customer support and aftercare. Since our inception in 2002, we have been dedicated to ensuring that every D-Tech customer has access to industry-leading support at competitive prices.
At D-Tech we design, develop, and manufacture our own products, so you can be fully confident that our team contains the technical expertise and knowledge to respond to any challenges in-house. Plus, because we manufacture our own products we have fast and easy access to a full range of replacement parts.
Remote Capabilities is Making your Support Faster
D-Tech’s exceptional remote support capabilities allow our aftercare team to provide faster access to expert support and deliver a quicker solution for our customers. Our latest self-service software iNNOVATE, allows the D-Tech support team to remotely diagnose and solve arising issues, often before our customers have even noticed them. Solving customers problems remotely also allows us to reduce our impact on the environment.
We will always be there when you need us
Just because we’re always striving to enhance our remote support capabilities, that doesn’t mean we will leave you in the lurch. Whenever you need our support on-site, our expert team of friendly engineers will be right there with you as soon as possible to get you back up and running. Plus, because we manufacture our own products you won’t face a frustrating wait for replacement parts.
How can we help?
We understand how frustrating it can be trying to follow the progress of a support request.
Thanks to our online ticketing system, your days of chasing support updates are over. Every support request is allocated a ticket reference number, allowing you to track its status 24/7 – just log in and instantly see the whole picture.
We are still available to talk to whenever you need us – just call us on 01394 420077. Plus, our team will often give you a call once you have logged an online support ticket to ensure we have all the information we need to solve your issue as quickly as possible.
D-Tech always has you covered
All D-Tech products are fully backed up by returns, guarantees, and warranties. We will also provide you with full paperwork, documentation and manuals including training manuals. We can also offer full on-site training, system health checks and even a fully managed software service.
We can support your existing equipment
Thanks to our extensive technical knowledge and expertise, D-Tech can fully support systems and equipment from other suppliers.
WHAT DO OUR CUSTOMERS SAY?
The equipment looks great and is really easy for the public to use, and D-Tech have supported us in making sure that we are providing a quality service.
“Cool Miss!” – This is how one of our students described the new entry gates of our security system. We think it is pretty cool too, not just the gates, but the fact that our old obsolete security system has been replaced with a fully functioning smart new system. And all done efficiently with the minimum of fuss, and nothing seemed to be too much trouble to sort out.
We had two self-issue units installed at two sites. Despite some (non-D-Tech) technical issues, the engineer persevered, the set up process went well and we were very happy with the end result. The engineer was really helpful and we were taken through the units and given a very clear understanding of how they work.
Excellent support from the tech staff, to solve issues no matter how large or small. That has always been my experience whenever I’ve had a question. Great work!
We did encounter a couple of installation and supply chain issues due to the pandemic, but the team at D-Tech were able to provide troubleshooting support to resolve these issues.
The technicians installed the equipment and finished the whole job nicely and were very accommodating to some final adjustments we requested at installation without any hesitation.
We have had good support from the technical team since the contract started and have been able to build up a good relationship with them.
I just want to say thank you so much for sorting out the on-going issue I have been having with the gates. The D-Tech engineer popped around last Friday and made some adjustments. He also increased the volume of the signal so it is easier to hear the alarm even with a hoard of kids trying to leave the library simultaneously.
I’ve been testing it regularly and it works beautifully (hope I am not tempting fate here…).
I just want to let you know that I think you provide an amazing customer service. There are issues and teething problems with most technical products (mine were extreme!), but that’s ok if the technical support is good which is definitely the case with D-Tech. Very happy that I went with your company!
It’s been a much simpler process than we could have ever foreseen. We’ve been very well supported by D-Tech.
At first, we had a problem related to sip2, institution, and site location. This problem was from our side, but despite that, we found unlimited cooperation from D-Tech in solving the problem and this was done in a short period of time.
D-Tech contacted our LMS provider on behalf of our site and the problem was resolved immediately. D-Tech provides a seamless service, from their fast user-face interface to their customer service skills, any issues are resolved swiftly. All help provided is useful and informative, and we would definitely recommend their product and service.