D-Tech is fully committed to offering the very best support to all our customers so that they can continue to offer the best service to their customers. We have a workforce of regional engineers and also engineers based at our headquarters in Suffolk. Plus we have the expertise of all our software developers at hand to ensure that there is absolutely no gap in the service we can offer you and we will always endeavour to de-bug software within an hour.
We are a technical company and all our products are designed and developed by D-Tech which means that you can be fully confident that we can respond or make changes confidently backed by our technical expertise and without having to look elsewhere for answers. Manufacturing our own products also means that we always have a full range of spares in stock – no waiting, no hassle – we dispatch stock within 24 hrs.
All our products are backed by returns, guarantees and warranties. We also provide full paperwork and manuals including training manuals and documentation and we are committed to our own staff staff development. We offer full on site training, system health check and because of our extensive technical knowledge and expertise we can fully support other supplier systems.
Our customer service extends to our service team, help desks, and our ticketing support system for registered customers. We are approved under many framework agreements and have long standing partnerships and membership of many cross sector association and professional organisations.
We offer different levels of cover to help you reduce downtime in service to your customers, including the ability to log faults 24/7 via our online support ticketing system.