Software

Developing our own software systems here in the UK means that we can keep costs down, performance up and gives us the flexibility to bespoke applications for different client needs and also to quickly and easily adapt to changes in data standards and current regulations.

Our software is also fully compatible with many other supplier labels which means that we can not only offer support to non D-Tech sites but also install our self service in sites which have previously been supported by other suppliers. Switching is easy and hassle free without any disruption to service and our research has shown that we are considerably more cost effective than competitor companies.

The new, upgraded software application for D-Tech’s serveIT suite of self-service solutions, serveIT iNNOVATE is a web-based, remotely accessible application that allows serveIT customers, and their patrons, to enjoy a new level of functionality from their self-service kiosks.

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New Improved Features

Access to manageIT, our cloud-based remote-access administration application that will enable authorised staff members to adjust settings and fully customise one, some or all self-service kiosks within your estate
Email receipt facility in addition to a paper copy
Remote deployment of software updates
Full reporting tool inc. Payment Reconciliation and Usage
Notification and alerts facility inc. Paper Low and Kiosk Offline
Enhanced security requirements support the latest chip and PIN & Contactless devices (PCI DSS & P2PE)

Benefits of a cloud-based self-service solution

Significant reduction in local resource requirements
Increased reliability at the self-service unit, removing the threat of locally caused issues such as a corrupted database or failure of operating software.
Improved support capabilities
Simpler updates, including advances in functionality and additional features, ensure your services are up to date with the latest advances in technology, helping you future-proof your self-service solutions for you and your library users

Enhanced Support Capabilities

D-Tech prides itself on delivering industry-leading aftercare and support services, and the enhanced capabilities of iNNOVATE will allow our team to take the level of support to the next level. As a cloud-based solution with the capability to deploy changes immediately, as well as identify and solve issues remotely, iNNOVATE allows our team to assist you much more efficiently by finding solutions faster and, ultimately, far exceeds the support capabilities of previous software applications.

Get in touch today to access industry-leading aftercare

Compatibility

iNNOVATE is fully compatible with equipment from a wide range of suppliers, allowing D-Tech to deliver cost-effective self-service software applications and support services to your library even if your equipment is installed by other suppliers. Switching to iNNOVATE is easy, hassle free and causes no service disruptions.

Get in touch today to find out just how competitive our pricing is