About D-Tech International

The home of the next generation of library technology.

D-Tech International Ltd is one of the UK’s leading suppliers of cutting edge technology products and services for all library spaces in the UK and overseas.

Providing Creative Solutions since 2002

Launched in 2002, D-Tech International Ltd is a leading suppliers of high performance technology solutions for public and private organisations in the UK and overseas. Our success was initially built in the library sector but we have experienced an increase in cross-sector demand for our EM, RF, RFIQ and RFID technologies for tracking, managing, protecting and forecasting demand.

With an impressive record of continued success we have earned a reputation as creative solution providers and forward thinking developers of new products to meet the needs of rapidly changing consumer demands. Research, development and system design is an important part of the company’s strategy for future growth and within that we are committed to developing environmentally friendly products.

The company has a nationwide team of sales and technical consultants with admin and manufacturing based at their head office in Suffolk.

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Industry-Leading Customer Service

Excellent customer service with an emphasis on direct contact and support has been crucial to our success. We believe that our job is to provide our customers with the very best care so that they can maintain service levels to their customers. In the words of one of our satisfied customers “D-Tech understood what our success meant to us.”

About D-Tech Support

What our customers say about D-Tech

  • Craig has been great with keeping me informed throughout the whole process from the quote, through to installation and completion.

    Penny Randhawa
    School Librarian - Nishkam School, West London
  • We had two self-issue units installed at two sites. Despite some (non-D-Tech) technical issues, the engineer persevered, the set up process went well and we were very happy with the end result. The engineer was really helpful and we were taken through the units and given a very clear understanding of how they work.

    Gary Meades
    Library Services Manager, NHS Northamptonshire
  • Excellent support from the tech staff, to solve issues no matter how large or small. That has always been my experience whenever I’ve had a question. Great work!

    Jane Spellman
    Librarian, Queen Elizabeth Sixth Form College
  • I’m the Librarian for the LAMDA library and have been a customer of D-Tech for 3 years. We chose D-Tech International because its solution was competitive on price and I found the team to be very approachable and helpful. The service with both the set-up and the support in the years since has been excellent and response times are very fast.

    Melkorka Oskarsdottir – Librarian for the LAMDA library
  • The technicians installed the equipment and finished the whole job nicely and were very accommodating to some final adjustments we requested at installation without any hesitation.

    Penny Randhawa
    School Librarian - Nishkam School, West London
  • “We are always keen to keep abreast of new technology in order to keep improving our service to customers. The new Explore centre has opened with technology which the public can see for example, the latest self issue and wi-fi, and other technology which they don’t notice, like the thermal imaging people counter. Seen or unseen, it’s all about improving the service to our customers. We’re proud to be leading the way in terms of using the latest technology to deliver a modern service.”

    Helen Whitehead
    Performance and Projects Manager, City of York Council, Libraries and Heritage Dept.
  • “Self service helps our library staff be even more brilliant.”

    Janice Bell
    Birmingham City University
  • “I just want to say thank you so much for sorting out the on-going issue I have been having with the gates. Mark popped around last Friday and made some adjustments. He also increased the volume of the signal so it is easier to hear the alarm even with a hoard of kids trying to leave the library simultaneously.

    I’ve been testing it regularly and it works beautifully (hope I am not tempting fate here…).

    I just want to let you know that I think you provide an amazing customer service. There are issues and teething problems with most technical products (mine were extreme!), but that’s ok if the technical support is good which is definitely the case with D-Tech. Very happy that I went with your company!”

     

     

    Asa Nylinder
    Rivers Academy West London.
  • Staff and pupils love the glow of the RFID security gate lights that beam from the library doors. Can’t wait to open properly after lockdown ends! Thank you.

    Penny Randhawa
    School Librarian - Nishkam School, West London
  • “The equipment looks great and is really easy for the public to use, and D-Tech have supported us in making sure that we are providing a quality service.”

    Vivian Drake
    Somerset County Council
  • “It’s been a much simpler process than we could have ever foreseen.
    We’ve been very well supported by D-Tech.”

    Janice Bell
    BCU
  • “D-Tech understood what our success meant to us”

    Antonio Rizzio
    Resource and Service Development Librarian, Lewisham Library & Information Service
  • “I like the self service units because they are simple, they’re robust and they work.  And they’ve got to be, if you’re doing high transaction and high volumes, you can’t be having lots and lots of bells and whistles, you’ve got to actually have the basics, that’s nice, and if you can get the basic functionality plus that, wonderful.”

    Ruth Moore
    Director, CLSD, London South Bank University
  • “The new thermal imaging people counter quite simply offers a very efficient tool for measuring visitor footfall  and the more information we have, the more we can use it to provide a better service for our library visitors.”

    John Usher
    ICT Development Manager, London Borough of Islington
  • “Our library staff are really pleased that we have the new counters – they have been waiting a long time for these. It means counting visitors is one less thing for them to have to think about and frees up their time so they can get on with more important tasks in the libraries.”

    Mike Ellwood
    Asset Manager, Suffolk CC Libraries and Heritage
  • ” ‘Cool Miss!’ – This is how one of our students described the new entry gates of our security system. We think it is pretty cool too, not just the gates, but the fact that our old obsolete security system has been replaced with a fully functioning smart new system. – And all done efficiently with the minimum of fuss, and nothing seemed to be too much trouble to sort out”

    Rosemary Good
    Cotham School
  • “I certainly can recommend them! D-Tech were quick to respond to our needs, and very good at helping me to decide which system we should go with – we previously had a radio frequency system that was on it’s last legs! Marvin Crisp came to see us, talked about D-Tech’s products, the kind of work involved in replacing our system, measured out the reception area and gave advice about how best to place the system in relation to the rest of the furniture/issue desk/exits. He sent me a map of how it would all look, with all the costings etc and the installation took all of one day, with the minimum of fuss and mess. In terms of their security tags, the prices were very reasonable and I will be recommending that in the future, we use D-Tech as our main supplier, with (depending on funding) plans to replace some of our other older security systems at other sites.”

    Karen Sylvester
    Librarian, Leicester College
  • “Mark who installed our self service machine was so helpful that I think it ought to be noted.  I was very busy and he was very patient and not only did he do the installation but he adapted an old bin so we now have a very snazzy self service unit with a posh bin underneath for the reservations..”

    Gill Evans
    Leiston Library Manager, Suffolk
  • “… we wanted to let you know how pleased all at Queen’s Library are with the efficient and friendly manner with which D-Tech dealt with updating our self issue machine for Oxford’s new LMS. It has become apparent that libraries using other suppliers are still struggling to get theirs working while we have benefitted from such a smooth transition”.

    Lynette Dobson
    Technical Services Librarian, The Queen's College, Oxford
  • ‘We were very pleased with the care and attention to detail provided by the engineers who oversaw this installation. It was a very bespoke job and between them they had a great deal of expertise. They were courteous and efficient and worked to a very high standard.’

    Sue Killoran
    Harris Manchester College, University of Oxford

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Developing our Team

We also strongly believe that our employees should be happy and fulfilled in their roles and we commit to professional development and creating a happy, friendly and relaxed working environment where achievement is recognised and creativity encouraged.

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Power up your technology solutions. Call us on 01394 420 077 for a free consultation.

See D-Tech in action. Read our Case Studies.

Conquering the market at the American University of Rome

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All Hours
Library Access

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“70% of transactions are through our new RFID kiosks”

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