Meet the D-Tech Support Champion
D-Tech values feedback on every support interaction. With a 100% customer satisfaction rate in 2024, we consistently receive praise for our outstanding support and after-care team.
Brandon exemplifies this excellence, and our customers frequently label his support interactions as ‘Awesome’. Recently, an exceptionally satisfied customer took it a step further by personally reaching out to our UK Managing Director, James Breakell, to commend Brandon and express gratitude for his exceptional service.
We therefore thought this was the perfect opportunity to share a bit more of Brandon with the world through a Q&A…
“I’m inspired daily by our whole team’s ability to overcome obstacles with creativity!”
About Brandon
- Age 31
- From Ipswich, Suffolk
- Celebrating 10 years at D-Tech!
Hi Brandon! Thanks for taking the time to chat with us. To start, how would you describe your job in three words?
Hi, that’s a good question. If I had to choose just three, they’d be:
- Solutions
- Guidance
- Improvement
What’s the coolest thing you’re working on right now?
Helping our long-standing customers experience our latest software innovations such as RFID Technology.
D-Tech’s RFID technology-based innovations include next generation self-service kiosks
Who inspires you?
I’m inspired daily by not just one person but our whole team’s ability to overcome obstacles with creativity!
What’s the best advice you’ve received in your career?
Someone once told me “Consistency is key.” and I tend to live by that now. It’s worked for me, keeping lots of customers happy thus far.
What’s something you are proud of?
I’m always proud of being able to help others achieve their goals. It’s a great feeling knowing my support goes far!
“Pride is the feeling of helping others achieve their goals!”
What does your perfect working day look like?
Ideally, by the beach in the tropics.
Finally, what is your favourite D-Tech product?
There are so many great products, but for me it has to be our range of SMART lockers – they’re simply so versatile.
D-Tech’s SMART range allows customers to build their perfect all-in-one locker
Thanks for that Brandon! Our customers say Brandon is ‘Awesome’ and we agree. Connect with Brandon on LinkedIn and stay up to date on the latest developments from Brandon and D-Tech.
Join the conversation over on LinkedIn, we’d love to hear views
As innovators of technology solutions for over 20 years, D-Tech International is always operating at the cutting-edge to develop the next generation of enhancements – speak to one of our experienced and friendly team to find out how new technologies could transform your patron experience.
