Whether your patrons only pay for certain borrowed items and overdue books or you offer a broad range of options, such as booking theatre tickets and paying council charges, there is an expectation that you will give customers a choice of payment methods.
South Tyneside Libraries recognised that it needed to future-proof its services, and as part of its regeneration project, where three of its libraries have moved into modern multi-use hubs, it has incorporated Chip and PIN payments in its self-service units.
Read the full case study here to find out how the D-Tech installation has improved the customer experience and security throughout the libraries.
