D-Tech International is proud to announce a 95% customer satisfaction rating over the past 12 months. D-Tech reaches out for feedback from all customers upon receiving support in an attempt to maintain and improve an exceptional standard of customer care. Here are the results from 2019/20.
D-Tech Customer Satisfaction Performance Statistics
01.05.2019 to 31.04.2020
% of customers who were happy with the service they received from D-Tech International:
94.9%
% of customers who said the service they received from D-Tech International was ‘Awesome’:
85.4%
What do customers say?
To help sustain the quality of aftercare and ongoing support, D-Tech encourages its customers to provide analogue feedback as well as digital. This is delivered in the form of customer comments:
- “Didn’t give up on us until the problem was solved. Great service.” 11.05.19
- “Good communication whilst we co-ordinated the roll-out and testing.” 22.05.19
- “Swift response and application of fix.” 22.05.19
- “Quick response to problems, good communication during resolution.” 29.07.19
- “Excellent support and solutions achieved.” 16.10.19
- “Professional, prompt and friendly service.” 03.04.20
How does D-Tech deliver industry-leading support?
D-Tech’s commitment to services is based on the simple premise of providing our customers with the very best aftercare and support in an effort to allow them to deliver excellent service levels to their customers using D-Tech technology.
D-Tech has established itself as a forward-thinking developer, manufacturer and supplier of creative library and RFID technology solutions. The comprehensive in-house knowledge required provides customers with confidence that D-Tech support staff hold the required technical knowledge to home in on their issue and the necessary expertise to find the right solution.
D-Tech’s excellent customer service record is centred around an emphasis on direct contact and support, with the technology provider offering full on-site training and system health checking. Plus, as a manufacturer, as well as supplier, D-Tech always has access to the full range of product spares which are available dispatch within 24 hrs.
D-Tech’s Support Team
A big part of creating happy customers is creating happy staff. D-Tech is only able to deliver such impressive rates of customer service success thanks to its investment in its people.
The company has a nationwide team of technical consultants supplemented by software developers and a team of engineers based at their head office in Suffolk. D-Tech is committed to continuing the professional development of its staff and ensuring employees are fulfilled in their roles by encouraging an environment which allows creativity to flourish and achievements to be fully recognised.
D-Tech International offers customers a range of support packages providing varying levels of cover. The company’s customer support provision includes its service team alongside help desks and the D-Tech online ticketing support system, which allows customers to report issues 24/7.
