Case Studies

Customized D-Tech Locker Solution Increases Patron Access at Mead Public Library

“D-Tech is the only vendor that provides a unit that will allow back access to the lockers.”

Mead Public Library enhanced accessibility with D-Tech’s customizable SMART lockers, featuring innovative rear-loading for 24/7 library holds pickup. Learn how this tailored solution improved patron convenience while protecting staff from harsh weather.

“The lockers integrate smoothly with Polaris, are easy to maintain, and are the only solution offering internal loading and external access – a feature that has made a real difference for us.”

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D-Tech SMART Lockers help Hoboken Public Library Deliver State First

“This is the state’s first 24/7 library locker that’s remote which means it’s not at a library location.”

When Hoboken Public Library (HPL) needed to find a way to improve access to library materials for its Uptown patrons, they turned to D-Tech’s purpose-built range of SMART library lockers.

“Placing our first remote locker at our first uptown location was the perfect way to reach more people in our community.”

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Round Rock Public Library adds more bays to its popular SMART Hold locker

“The Hold lockers have significantly widened our reach within the community and improved our customer experience”

Round Rock Public Library identified a need for a contactless means of delivering library items, as well as providing access to patrons who work or have other commitments that prevent them from visiting the library during opening hours.

“The success of the lockers speaks for itself as we add more and more in response to demand,”

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Glen Ridge Public Library meets community demand for 24/7 access with D-Tech library lockers

When Glen Ridge Public Library’s patron survey revealed the need for flexible 24/7 self-service lockers, they turned to D-Tech’s award-winning holdIT.

With over 5,000 items circulated within the first nine months, the lockers proved so popular that the library expanded their installation within the first year!

“The Glen Ridge community’s positive response to the D-Tech holdIT lockers has been so overwhelming that we had to purchase an additional bank of lockers within the first year…this time with two double-sized lockers.”

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NTU enhances laptop loaning with D-Tech SMART lockers

Nottingham Trent University (NTU) has a highly valued and widely used self-service laptop loan service for students.

So, when a laptop locker needed replacing, the team were keen to upgrade to one of D-Tech’s SMART lockers, an all-in-one self-service solution that would help them evolve this service and keep in step with rising student expectations.

“Front-facing and behind-the-scenes library colleagues were pretty quickly convinced that the decision we’d made to upgrade to breakthrough technology was the right one.”

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Norfolk Library and Information Centre

Norfolk Library and Information Service run 47 libraries across the county of Norfolk, and self-service solutions are a key part of the service provision. Their libraries have a strong focus on digital technology and have been operating with self-service kiosks since the early 2000s. They started to introduce a system of unattended access to libraries in 2016 and this now operates in 44 of the 47 libraries, so more than half of their working hours are self-service.

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lendIT™ at The Epic Center, Grand Prairie, TX

The Epic is a 120,000-square-foot fitness, arts and entertainment center which officially opened in November 17, 2018. The center was constructed to be a world-class community amenity to serve the citizens of the Grand Prairie region. The Epic wanted to provide library services to their members but required a solution that would provide advanced world-class services and fit into the high-tech, modern design of the facility.

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The American University of Rome Revisited

Founded in 1969, The American University of Rome overlooks the historic city centre. Located at the top of Rome’s highest hill, the university offers spectacular views of the city. A relatively small student community of 500 undergraduates and postgraduates, AUR provides a blend of American liberal arts with career preparation and has been delivering this unique educational experience for over 50 years, welcoming students from over 40 countries.

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D-Tech conquers the market with installation at the American University of Rome

The American University of Rome was refurbishing its main computer lab to provide a multi-functional study/social space for students. The university needed a solution for storing and loaning laptops top improve the student experience and give faster access to computers that can be used anywhere within the building. D-Tech supplied and installed a 12 locker ComputeIT cabinet which allows students to check out laptops with their AUR ID card and has advanced system integration functionality.

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All Hours Access

D-Tech’s self-service LendIT kiosk is providing access for people who can’t make it to the library during opening times and allows everybody in the community to take advantage of their library facilities. Read more about how D-Tech’s LendIT kiosks are helping libraries across America in this article from American Libraries Magazine. D-Tech’s self-service library vending machine, LendIT, can be placed anywhere with a power outlet and internet connection with a fixed IP address. That could be right outside the library building or in a shopping or community centre. Contact us to find out more.

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Epsom and St Helier Library and Information Services

When one of Epsom and St Helier University Hospitals Library and Information Services’ library sites was being relocated, it was seen as a good opportunity to upgrade the library technology and improve the services offered to users. D-Tech International installed a RFID security system, self-service units and StaffPads at both sites, expanding services, improving the user experience and enabling a better use of staff resources..

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LA County Library System

Frees up Space for Library Programs with the Implementation of computeIT™ Kiosks

Space is one of the biggest challenges for the libraries within the LA County Library System. Many of the LA County community libraries are small. It is a challenge to provide desktop computing stations and at the same time provide the space required for community programs. With the physical limitations of the libraries, there were only six desktop computers available per library. The libraries were limited in their ability to rearrange the physical space for the types of programs they wanted to offer. With the implementation of the computeIT, the libraries now have the computing devices on hand for staff training, coding classes and after school programs.

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D-Tech installation of self-service laptop loan cabinets at Coventry University enhances student experience

Coventry University wasn’t getting a satisfactory uptake of its staff operated laptop loan service and sought a solution that would facilitate better use of staff resource and enhance the customer jopurney. Laptop loans are an important part of student experience for university libraries, and the installation of ComputeIT cabinets demonstrates the benefits of self-service and prime positioning to maximise popularity. The award-winning Lanchester Library at Coventry University is a perfect example of getting things right, and this is demonstrated by the additional cabinet installations the university has requested from D-Tech.

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Capital City College Group

Capital City College Group (CCCG) is London’s largest further education and training provider with over 30,000 students and almost 2,000 staff who educate students every day. CCCG comprises three of London’s largest and most popular colleges – City and Islington College, Westminster Kingsway College, and the College of Haringey, Enfield, and Northeast London. The Group also includes a bespoke training provider, Capital City College Training (CCCT) which provides workforce development support and around 100 apprenticeship programmes to organisations located in London. 

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Tulsa City-County Library

Streamlines laptop checkout with the Installation of computeIT™ Self-Service Solution

Tulsa City-County Library installed the ComputeIT 24-bay in its main library and 12-bay kiosks in two branches for MacBooks and Windows laptop lending. Prior to having the computeIT system installed, Tulsa City-County Library did not have a self-service laptop lending solution. Customers had to come to the staff desk to check out laptops for use within the library. As part of the checkout process, customers were required to either leave their driver’s license or other collateral until the laptop was returned to the staff station. It was an inefficient and very staff-intensive process. The computeIT laptop lending system is fully integrated with the library management system and leverages the existing library barcode, password and pin number for authentication.

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What Our Customers Have to Say…

Since the company’s inception, D-Tech has been known for innovation. The company is now the leading provider of self-service solutions to public and academic libraries in the US and in the UK. We collaborate with our library customers to provide services and information the way library patrons want to be served with self-service and online options. We’ve listened and developed products and services that break the barriers of interaction – inside and outside the library.

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