D-Tech installation of self-service laptop loan cabinets at Coventry University enhances student experience
Coventry University wasn’t getting a satisfactory uptake of its staff operated laptop loan service and sought a solution that would facilitate better use of staff resource and enhance the customer jopurney. Laptop loans are an important part of student experience for university libraries, and the installation of ComputeIT cabinets demonstrates the benefits of self-service and prime positioning to maximise popularity. The award-winning Lanchester Library at Coventry University is a perfect example of getting things right, and this is demonstrated by the additional cabinet installations the university has requested from D-Tech.
Since the company’s inception, D-Tech has been known for innovation. The company is now the leading provider of self-service solutions to public and academic libraries in the US and in the UK. We collaborate with our library customers to provide services and information the way library patrons want to be served with self-service and online options. We’ve listened and developed products and services that break the barriers of interaction – inside and outside the library.
computeIT™ Laptop Lending Facilitates Repurpose of Space Allocation
Recently the Sunset Park branch of the Brooklyn Public Library closed for a major renovation. While the new building is under construction, a temporary space was created to offer library services to the Sunset Park patrons. The temporary location was much smaller and posed an issue for providing similar services. The library had to find ways to better utilize the space. An exploratory team was formed to evaluate the issues and find solutions for space reallocation. D-Tech was retained to customize its computeIT™ kiosk to conform to the policies and procedures for managing patron account activity. The laptop lending solution has been well received by patrons and staff alike.
Like so many libraries today, the William Allen White Library of Emporia State University faced declining budgets, less library staff, rising costs and more demand for services and extended hours. One of its biggest challenges was the staff’s handling of laptop lending process. In 2014, the Library installed D-Tech’s computeIT, an integrated keyless, self-service kiosk that seamlessly expedites the checkout process. computeIT is linked to the library’s WorldShare ILS system and the LDAP main system through SIP 2 interface with single sign-on. The Library has been able to eliminate many of the desktop computers and related costs of the monitoring software. The library’s more open environment lends itself to more student interaction and collaboration.
Expanding Library Services to Grand Prairie Communities with D-Tech’s holdIT™ Self-service Kiosk
Grand Prairie’s southern sector, known as the Grand Peninsula, has seen an explosion in population, particularly in the Lake Parks community. The three existing libraries were too far away and there were no immediate plans for library construction. Library personnel met to address how library services could be expanded to all its citizens. D-Tech’s holdIT™ solution had all the attributes required for the remote location. In the fall of 2016, the holdIT kiosk was installed outside the Lake Park administration office. Patrons can place items on hold and then pick up and return items at the kiosk. The book locker provides the convenience of location and the freedom of 24-hour access to the library’s on-loan materials.
Frees up Space for Library Programs with the Implementation of computeIT™ Kiosks
Space is one of the biggest challenges for the libraries within the LA County Library System. Many of the LA County community libraries are small. It is a challenge to provide desktop computing stations and at the same time provide the space required for community programs. With the physical limitations of the libraries, there were only six desktop computers available per library. The libraries were limited in their ability to rearrange the physical space for the types of programs they wanted to offer. With the implementation of the computeIT, the libraries now have the computing devices on hand for staff training, coding classes and after school programs.
Streamlines laptop checkout with the Installation of computeIT™ Self-Service Solution
Tulsa City-County Library installed the ComputeIT 24-bay in its main library and 12-bay kiosks in two branches for MacBooks and Windows laptop lending. Prior to having the computeIT system installed, Tulsa City-County Library did not have a self-service laptop lending solution. Customers had to come to the staff desk to check out laptops for use within the library. As part of the checkout process, customers were required to either leave their driver’s license or other collateral until the laptop was returned to the staff station. It was an inefficient and very staff-intensive process. The computeIT laptop lending system is fully integrated with the library management system and leverages the existing library barcode, password and pin number for authentication.