We did encounter a couple of installation and supply chain issues due to the pandemic, but the team at D-Tech were able to provide troubleshooting support to resolve these issues.
We have had good support from the technical team since the contract started and have been able to build up a good relationship with them.
At first, we had a problem related to sip2, institution, and site location. This problem was from our side, but despite that, we found unlimited cooperation from D-Tech in solving the problem and this was done in a short period of time.
D-Tech contacted our LMS provider on behalf of our site and the problem was resolved immediately. D-Tech provides a seamless service, from their fast user-face interface to their customer service skills, any issues are resolved swiftly. All help provided is useful and informative, and we would definitely recommend their product and service.
The D-Tech team has been great with keeping me informed throughout the whole process from the quote, through to installation and completion.
We had two self-issue units installed at two sites. Despite some (non-D-Tech) technical issues, the engineer persevered, the set up process went well and we were very happy with the end result. The engineer was really helpful and we were taken through the units and given a very clear understanding of how they work.
Excellent support from the tech staff, to solve issues no matter how large or small. That has always been my experience whenever I’ve had a question. Great work!
I’m the Librarian for the LAMDA library and have been a customer of D-Tech for 3 years. We chose D-Tech International because its solution was competitive on price and I found the team to be very approachable and helpful. The service with both the set-up and the support in the years since has been excellent and response times are very fast.
The technicians installed the equipment and finished the whole job nicely and were very accommodating to some final adjustments we requested at installation without any hesitation.
We are always keen to keep abreast of new technology in order to keep improving our service to customers. The new Explore centre has opened with technology which the public can see for example, the latest self issue and wi-fi, and other technology which they don’t notice, like the thermal imaging people counter. Seen or unseen, it’s all about improving the service to our customers. We’re proud to be leading the way in terms of using the latest technology to deliver a modern service.
Self service helps our library staff be even more brilliant.
I just want to say thank you so much for sorting out the on-going issue I have been having with the gates. The D-Tech engineer popped around last Friday and made some adjustments. He also increased the volume of the signal so it is easier to hear the alarm even with a hoard of kids trying to leave the library simultaneously.
I’ve been testing it regularly and it works beautifully (hope I am not tempting fate here…).
I just want to let you know that I think you provide an amazing customer service. There are issues and teething problems with most technical products (mine were extreme!), but that’s ok if the technical support is good which is definitely the case with D-Tech. Very happy that I went with your company!
Staff and pupils love the glow of the RFID security gate lights that beam from the library doors. Can’t wait to open properly after lockdown ends! Thank you.
The equipment looks great and is really easy for the public to use, and D-Tech have supported us in making sure that we are providing a quality service.
It’s been a much simpler process than we could have ever foreseen. We’ve been very well supported by D-Tech.
D-Tech understood what our success meant to us
I like the self service units because they are simple, they’re robust and they work. And they’ve got to be, if you’re doing high transaction and high volumes, you can’t be having lots and lots of bells and whistles, you’ve got to actually have the basics, that’s nice, and if you can get the basic functionality plus that, wonderful.
The new thermal imaging people counter quite simply offers a very efficient tool for measuring visitor footfall and the more information we have, the more we can use it to provide a better service for our library visitors.
Our library staff are really pleased that we have the new counters – they have been waiting a long time for these. It means counting visitors is one less thing for them to have to think about and frees up their time so they can get on with more important tasks in the libraries.
“Cool Miss!” – This is how one of our students described the new entry gates of our security system. We think it is pretty cool too, not just the gates, but the fact that our old obsolete security system has been replaced with a fully functioning smart new system. And all done efficiently with the minimum of fuss, and nothing seemed to be too much trouble to sort out.
I certainly can recommend them! D-Tech were quick to respond to our needs, and very good at helping me to decide which system we should go with – we previously had a radio frequency system that was on it’s last legs! Marvin Crisp came to see us, talked about D-Tech’s products, the kind of work involved in replacing our system, measured out the reception area and gave advice about how best to place the system in relation to the rest of the furniture/issue desk/exits. He sent me a map of how it would all look, with all the costings etc and the installation took all of one day, with the minimum of fuss and mess. In terms of their security tags, the prices were very reasonable and I will be recommending that in the future, we use D-Tech as our main supplier, with (depending on funding) plans to replace some of our other older security systems at other sites.
The engineer that installed our self service machine was so helpful that I think it ought to be noted. I was very busy and he was very patient and not only did he do the installation but he adapted an old bin so we now have a very snazzy self service unit with a posh bin underneath for the reservations.
We wanted to let you know how pleased all at Queen’s Library are with the efficient and friendly manner with which D-Tech dealt with updating our self issue machine for Oxford’s new LMS. It has become apparent that libraries using other suppliers are still struggling to get theirs working while we have benefitted from such a smooth transition.
‘We were very pleased with the care and attention to detail provided by the engineers who oversaw this installation. It was a very bespoke job and between them they had a great deal of expertise. They were courteous and efficient and worked to a very high standard.’