“87% of Britons prefer cashless payments”
8 out of 10 people made a contactless payment in the last year
As COVID restrictions ease, some aspects of life will gradually return to normal. However, many changes made through necessity will remain, one of those is almost certainly a significant reduction in payments made using cash.
87% of Britons prefer cashless payments
In a survey conducted by YouGov, 50% of Britons admit to paying with cash less since the start of the coronavirus outbreak. As if half of the population wasn’t enough, this doesn’t even include the 37% who answered the same survey with, “I mostly didn’t use cash before and still don’t.”
Overall, this equates to 87% of Britons favouring cashless ways of paying. With over 50 million adults in the UK, that is close to 45 million people who are now looking to avoid paying with cash wherever possible.
Only 8% of the UK public are still using cash payments to the same extent as pre-pandemic. However, it is important to note that this still represents close to 5 million people and a continuing dependency on cash is high among older and vulnerable people. 42% of over 85-year-olds told an FCA Financial Lives Survey that they rely heavily on cash, with 46% of those classed as digitally excluded and 31% of those with no educational qualifications reporting the same dependency.
COVID accelerates cashless society
The gradual shift to contactless cards, Apple Pay, Google Pay, and other device-enabled payment methods was already underway, but there is no denying that COVID has accelerated it dramatically as we’ve all become more conscious of areas where surfaces are shared and germs transmitted, such as handling cash. One step to grease the wheels of change was the 50% increase in the contactless payment limit from £30 to £45 – a move certainly driven by the pandemic and the government encouraging us all to take the contact-free payment option wherever possible.
Cashless Payment – How to serveIT to your patrons
James Breakell, Managing Director of D-Tech UK, explains how the library technology provider is helping its customers adapt: “84% of adults have made a contactless payment in the last year. From even a decade ago this represents an overwhelming shift in public behaviour. We believe it is essential that, as vital community spaces, libraries reflect changes in the expectations of patrons, past and present, such as the general move away from cash. To help libraries cater for the evolving expectations of their patrons, our serveIT range of next generation self-service kiosks are available with multiple cashless payments, including contactless, Apple Pay and Google Pay.
“We are also extremely conscious that a majority doesn’t include every patron. A great number of those still paying with cash are older or more vulnerable people, many of whom view their local library as a lifeline, which is why our serveIT range also includes cash payment functionality, including coin and note receptors and change giving facilities.”
What do our customers say about D-Tech?
We did encounter a couple of installation and supply chain issues due to the pandemic, but the team at D-Tech were able to provide troubleshooting support to resolve these issues.Rosa Fusco
Director of Computer Services, The American University of Rome
We have had good support from the technical team since the contract started and have been able to build up a good relationship with them.Paul Harrison
Electronic Library Manager, Norfolk County Council
At first, we had a problem related to sip2, institution, and site location. This problem was from our side, but despite that, we found unlimited cooperation from D-Tech in solving the problem and this was done in a short period of time.
D-Tech contacted our LMS provider on behalf of our site and the problem was resolved immediately. D-Tech provides a seamless service, from their fast user-face interface to their customer service skills, any issues are resolved swiftly. All help provided is useful and informative, and we would definitely recommend their product and service.Mohamed Abdulkarim
Lead Learning Centre Facilitator of Westminster Kingsway College
The D-Tech team has been great with keeping me informed throughout the whole process from the quote, through to installation and completion.Penny Randhawa
School Librarian, Nishkam School in West London
We had two self-issue units installed at two sites. Despite some (non-D-Tech) technical issues, the engineer persevered, the set up process went well and we were very happy with the end result. The engineer was really helpful and we were taken through the units and given a very clear understanding of how they work.Gary Meades
Library Services Manager, NHS Northamptonshire
Excellent support from the tech staff, to solve issues no matter how large or small. That has always been my experience whenever I’ve had a question. Great work!Jane Spellman
Librarian, Queen Elizabeth Sixth Form College
I’m the Librarian for the LAMDA library and have been a customer of D-Tech for 3 years. We chose D-Tech International because its solution was competitive on price and I found the team to be very approachable and helpful. The service with both the set-up and the support in the years since has been excellent and response times are very fast.Melkorka Oskarsdottir – Librarian for the LAMDA library
The technicians installed the equipment and finished the whole job nicely and were very accommodating to some final adjustments we requested at installation without any hesitation.Penny Randhawa
School Librarian - Nishkam School, West London
We are always keen to keep abreast of new technology in order to keep improving our service to customers. The new Explore centre has opened with technology which the public can see for example, the latest self issue and wi-fi, and other technology which they don’t notice, like the thermal imaging people counter. Seen or unseen, it’s all about improving the service to our customers. We’re proud to be leading the way in terms of using the latest technology to deliver a modern service.Helen Whitehead
Performance and Projects Manager, City of York Council, Libraries and Heritage Dept.
Self service helps our library staff be even more brilliant.Janice Bell
Birmingham City University
I just want to say thank you so much for sorting out the on-going issue I have been having with the gates. The D-Tech engineer popped around last Friday and made some adjustments. He also increased the volume of the signal so it is easier to hear the alarm even with a hoard of kids trying to leave the library simultaneously.
I’ve been testing it regularly and it works beautifully (hope I am not tempting fate here…).
I just want to let you know that I think you provide an amazing customer service. There are issues and teething problems with most technical products (mine were extreme!), but that’s ok if the technical support is good which is definitely the case with D-Tech. Very happy that I went with your company!Asa Nylinder
Rivers Academy West London.
Staff and pupils love the glow of the RFID security gate lights that beam from the library doors. Can’t wait to open properly after lockdown ends! Thank you.School in West London
Penny Randhawa - School Librarian - Nishkam School, West London
The equipment looks great and is really easy for the public to use, and D-Tech have supported us in making sure that we are providing a quality service.Vivian Drake
Somerset County Council
It’s been a much simpler process than we could have ever foreseen. We’ve been very well supported by D-Tech.Janice Bell
Birmingham City University
D-Tech understood what our success meant to usAntonio Rizzio
Resource and Service Development Librarian, Lewisham Library & Information Service
I like the self service units because they are simple, they’re robust and they work. And they’ve got to be, if you’re doing high transaction and high volumes, you can’t be having lots and lots of bells and whistles, you’ve got to actually have the basics, that’s nice, and if you can get the basic functionality plus that, wonderful.Ruth Moore
Director, CLSD, London South Bank University
The new thermal imaging people counter quite simply offers a very efficient tool for measuring visitor footfall and the more information we have, the more we can use it to provide a better service for our library visitors.John Usher
ICT Development Manager, London Borough of Islington
Our library staff are really pleased that we have the new counters – they have been waiting a long time for these. It means counting visitors is one less thing for them to have to think about and frees up their time so they can get on with more important tasks in the libraries.Mike Ellwood
Asset Manager, Suffolk CC Libraries and Heritage
“Cool Miss!” – This is how one of our students described the new entry gates of our security system. We think it is pretty cool too, not just the gates, but the fact that our old obsolete security system has been replaced with a fully functioning smart new system. And all done efficiently with the minimum of fuss, and nothing seemed to be too much trouble to sort out.Rosemary Good
I certainly can recommend them! D-Tech were quick to respond to our needs, and very good at helping me to decide which system we should go with – we previously had a radio frequency system that was on it’s last legs! Marvin Crisp came to see us, talked about D-Tech’s products, the kind of work involved in replacing our system, measured out the reception area and gave advice about how best to place the system in relation to the rest of the furniture/issue desk/exits. He sent me a map of how it would all look, with all the costings etc and the installation took all of one day, with the minimum of fuss and mess. In terms of their security tags, the prices were very reasonable and I will be recommending that in the future, we use D-Tech as our main supplier, with (depending on funding) plans to replace some of our other older security systems at other sites.Karen Sylvester
Librarian, Leicester College