Here at D-Tech, we believe good customer care continues long after an installation is completed and our service provision is recognised throughout the library sector for its excellent quality. Because we manufacture our own products, we are in the best position to provide spares and carry out repairs in the unlikely event of a breakdown. We know how much any period of downtime can affect a library’s operational capability and have a significant and far-reaching impact on already stretched resources.
Any library security and self-service system is a major investment. Whilst their benefits bring long-term savings and enable better use of resources, we appreciate that our customers need to know that their investment is protected. D-Tech was founded in 2002 and is an established family business that will continue to support its products for as long as reasonably possible. We develop our own technology and understand our bespoke scalable solutions, so we are always in the best position to improve current installations and provide our customers, new and established, with on-going value for money.
Technology evolves quickly, and unfortunately, we are contacted by many libraries saddled with relatively new defunct installations, requesting our help, demonstrating the importance of affording the quality of aftercare the same level of priority as price.
But don’t just take our word for it! Asa Nylinder, Rivers Academy West London Librarian, says: “I have been really impressed with D-Tech International, on many levels. Firstly, they are very competitive in price. We approached a range of companies when we were originally looking for a supplier, and D-Tech’s one-off equipment costs were very competitive; the ongoing costs of RFID tags were also cheaper than their competitors. Providing a two-year warranty as opposed to what appears to be the industry standard of one year, clinched the deal for me.
“The other thing that sets D-tech apart is its exemplary customer service. Whenever we have had an issue, they have responded immediately, and the team has worked hard to solve the problem even when it has been a third-party fault. Online and telephone support has been excellent, but it is the speed at which they send an engineer on-site that has impressed me most. I would recommend D-Tech to any school seeking a reliable security solution with a rapid ROI.”
Read the Rivers Academy case study here.
To find out more about D-Tech Library Security Solutions and how we can help your school, college, university or public library please call 01394 420077, or email firstname.lastname@example.org