D-Tech International is proud to announce a 100% customer satisfaction rating over the past 12 months. D-Tech reaches out for feedback from all customers upon receiving support in an attempt to maintain and improve an exceptional standard of customer care. Here are the results from June 2020/2021.
D-Tech Customer Satisfaction Performance Statistics
01.06.2020 to 30.06.2021
% of customers who were happy with the service they received from D-Tech International:
% of customers who said the service they received from D-Tech International was ‘Awesome’:
What did our customers say?
To help sustain the quality of aftercare and ongoing support, D-Tech encourages its customers to provide analogue feedback as well as digital. This is delivered in the form of customer comments:
“Excellent, thank you for all the help! It was an intricate part change and it went well.” 02/05/2021
“Cameron has been a real pleasure to work with, always happy, helpful and knowledgeable. A real credit to your company.” 10/03/2021
“The tech was quick thorough and professional. Thanks!” 01/04/2021
“We put the ticket in and within no time had a engineer on the phone that helped us install all the software we needed and the upgraded available software. He found a fault on the sensor pad and a replacement was here the next day. The engineer was very helpful and we received a follow up call today from him to make sure that we were happy. Very impressed with the level of support and service.” 26/04/2021
“Many thanks for helping us out so quickly. This is very much appreciated, especially in the current circumstances.” 06/08/2020
“You are always awesome and helpful. Thanks to all. We love your self-service locker sign-out cabinets; very useful and practical. Five Stars!” 23/10/2020
“Very helpful. Good communication and works hard to resolve issues. Many thanks.” 05/11/2020
How does D-Tech deliver industry-leading support?
D-Tech’s commitment to services is based on the simple premise of providing our customers with the very best aftercare and support in an effort to allow them to deliver excellent service levels to their customers using D-Tech technology.
D-Tech has established itself as a forward-thinking developer, manufacturer and supplier of creative library and RFID technology solutions. The comprehensive in-house knowledge required provides customers with confidence that D-Tech support staff hold the required technical knowledge to home in on their issue and the necessary expertise to find the right solution.
D-Tech’s excellent customer service record is centred around an emphasis on direct contact and support, with the technology provider offering full on-site training and system health checking. Plus, as a manufacturer, as well as supplier, D-Tech always has access to the full range of product spares which are available dispatch within 24 hrs.
D-Tech’s Support Team
A big part of creating happy customers is creating happy staff. D-Tech is only able to deliver such impressive rates of customer service success thanks to its investment in its people.
The company has a nationwide team of technical consultants supplemented by software developers and a team of engineers based at their head office in Suffolk. D-Tech is committed to continuing the professional development of its staff and ensuring employees are fulfilled in their roles by encouraging an environment which allows creativity to flourish and achievements to be fully recognised.
D-Tech International offers customers a range of support packages providing varying levels of cover. The company’s customer support provision includes its service team alongside help desks and the D-Tech online ticketing support system, which allows customers to report issues 24/7.
What do our customers say about D-Tech?
We did encounter a couple of installation and supply chain issues due to the pandemic, but the team at D-Tech were able to provide troubleshooting support to resolve these issues.
We have had good support from the technical team since the contract started and have been able to build up a good relationship with them.
At first, we had a problem related to sip2, institution, and site location. This problem was from our side, but despite that, we found unlimited cooperation from D-Tech in solving the problem and this was done in a short period of time.
D-Tech contacted our LMS provider on behalf of our site and the problem was resolved immediately. D-Tech provides a seamless service, from their fast user-face interface to their customer service skills, any issues are resolved swiftly. All help provided is useful and informative, and we would definitely recommend their product and service.
The D-Tech team has been great with keeping me informed throughout the whole process from the quote, through to installation and completion.
We had two self-issue units installed at two sites. Despite some (non-D-Tech) technical issues, the engineer persevered, the set up process went well and we were very happy with the end result. The engineer was really helpful and we were taken through the units and given a very clear understanding of how they work.
Excellent support from the tech staff, to solve issues no matter how large or small. That has always been my experience whenever I’ve had a question. Great work!
I’m the Librarian for the LAMDA library and have been a customer of D-Tech for 3 years. We chose D-Tech International because its solution was competitive on price and I found the team to be very approachable and helpful. The service with both the set-up and the support in the years since has been excellent and response times are very fast.
The technicians installed the equipment and finished the whole job nicely and were very accommodating to some final adjustments we requested at installation without any hesitation.
We are always keen to keep abreast of new technology in order to keep improving our service to customers. The new Explore centre has opened with technology which the public can see for example, the latest self issue and wi-fi, and other technology which they don’t notice, like the thermal imaging people counter. Seen or unseen, it’s all about improving the service to our customers. We’re proud to be leading the way in terms of using the latest technology to deliver a modern service.
Self service helps our library staff be even more brilliant.
I just want to say thank you so much for sorting out the on-going issue I have been having with the gates. The D-Tech engineer popped around last Friday and made some adjustments. He also increased the volume of the signal so it is easier to hear the alarm even with a hoard of kids trying to leave the library simultaneously.
I’ve been testing it regularly and it works beautifully (hope I am not tempting fate here…).
I just want to let you know that I think you provide an amazing customer service. There are issues and teething problems with most technical products (mine were extreme!), but that’s ok if the technical support is good which is definitely the case with D-Tech. Very happy that I went with your company!
Staff and pupils love the glow of the RFID security gate lights that beam from the library doors. Can’t wait to open properly after lockdown ends! Thank you.
The equipment looks great and is really easy for the public to use, and D-Tech have supported us in making sure that we are providing a quality service.
It’s been a much simpler process than we could have ever foreseen. We’ve been very well supported by D-Tech.
D-Tech understood what our success meant to us
I like the self service units because they are simple, they’re robust and they work. And they’ve got to be, if you’re doing high transaction and high volumes, you can’t be having lots and lots of bells and whistles, you’ve got to actually have the basics, that’s nice, and if you can get the basic functionality plus that, wonderful.
The new thermal imaging people counter quite simply offers a very efficient tool for measuring visitor footfall and the more information we have, the more we can use it to provide a better service for our library visitors.
Our library staff are really pleased that we have the new counters – they have been waiting a long time for these. It means counting visitors is one less thing for them to have to think about and frees up their time so they can get on with more important tasks in the libraries.
“Cool Miss!” – This is how one of our students described the new entry gates of our security system. We think it is pretty cool too, not just the gates, but the fact that our old obsolete security system has been replaced with a fully functioning smart new system. And all done efficiently with the minimum of fuss, and nothing seemed to be too much trouble to sort out.
I certainly can recommend them! D-Tech were quick to respond to our needs, and very good at helping me to decide which system we should go with – we previously had a radio frequency system that was on it’s last legs! Marvin Crisp came to see us, talked about D-Tech’s products, the kind of work involved in replacing our system, measured out the reception area and gave advice about how best to place the system in relation to the rest of the furniture/issue desk/exits. He sent me a map of how it would all look, with all the costings etc and the installation took all of one day, with the minimum of fuss and mess. In terms of their security tags, the prices were very reasonable and I will be recommending that in the future, we use D-Tech as our main supplier, with (depending on funding) plans to replace some of our other older security systems at other sites.